Support

Set up the keyboard

1. Open Settings › General › Keyboard › Keyboards › Add New Keyboard, and choose NeatSpeak.
2. Tap NeatSpeak in that list and turn on Allow Full Access. Voice features need it so the keyboard can receive text from the NeatSpeak app. Typing works without it.
3. Open the NeatSpeak app once and allow the microphone and speech recognition.
4. In any text field, hold the globe key and pick NeatSpeak.

Start dictating

iOS doesn't let keyboards use the microphone, so the NeatSpeak app listens for the keyboard. Start a session from Control Center, the Action Button, Siri (“Start NeatSpeak”), or by opening the app. A Live Activity shows while the mic is ready. Then tap the mic on the NeatSpeak keyboard in any app. You choose how long the mic stays ready in Settings › Microphone.

Common problems

The keyboard says NeatSpeak is off

No session is running. Start one from Control Center or the Action Button, or open the app, then switch back.

“Hey Siri” stops working while NeatSpeak is on

iOS pauses “Hey Siri” while any app is using the microphone. Holding the side button still works. Shorten “Keep mic ready” if this bothers you.

Bluetooth headphones won't connect, or sound bad

Turn off Settings › Microphone › Use Bluetooth headset mic. Dictation then uses the iPhone's microphone.

Names come out wrong

Add them under Vocabulary in the app. NeatSpeak gives them to the speech engine and to clean-up.

I want text inserted exactly as I said it

Set the clean-up engine to Off. Or tap undo straight after a dictation to get the raw transcript back.

Subscriptions

Manage or cancel NeatSpeak Pro in Settings › your name › Subscriptions. Request refunds from Apple at reportaproblem.apple.com. If Pro doesn't unlock after buying, open the NeatSpeak Pro screen in the app and tap Restore purchases.

Send a diagnostics report

In the app, open Settings › Diagnostics › Copy report and paste it into an email to us. It lists technical events only, not what you said.

See also the privacy policy and terms of use.